Job responsibilities include, but are not limited to:

• Administers the creation, deletion, modification and reinstatement of user names and passwords for all employees, users, vendors, business partners, and affiliates who use the systems.
• Reset passwords and unlock accounts for all employees, users, vendors, business partners, and affiliates who use the systems.
• Identify and organize Help Desk tickets according to priority and forward tickets to engineers and techs.
• Create documentation for Help desk ticket while talking to an employee, users, vendors, business partners, and affiliates who report a computer problem.
• Install, modify, and repair end use peripherals (e.g.; Desktops, Laptops, Printers, smartphones, and scanners)
• Install, modify, and repair software and operating system updates on end use devices.
• Other reasonable duties as assigned.

Job Requirements:

• Demonstrates effective problem solving and analytical skills.
• Shows patience and understanding when working with other employees who struggle to master new technologies.
• Has the ability to work calmly and methodically under pressure and against tight deadlines.
• Is able to handle confidential and sensitive information responsibly.
• Communicates clearly and effectively.
• Works well with a team.
• Demonstrates ability to work and conduct research independently.
• Manages time efficiently and multi-tasks effectively.

Preferred Qualifications:

• Current or prospective student studying Information Technology, Computer Science, or a related program from a college or University accredited by the US Department of Education or internationally recognized accrediting organization or related field. Experience working in a help desk environment is recommended.
• Technical Certificates in Information Technology highly desired
• Knowledge of G Suite for Education a plus

To Apply: Send letter of interest and resume to:

G. Michael Apostol, Superintendent

Hoosic Valley Central School

2 Pleasant Avenue

Schaghticoke, NY 12154

Salary: $11.80-$15 per hour

Deadline for Application: ongoing recruitment

Posted: 09/24/2020